1. Introduction
At OryanGold, customer satisfaction, trust, and fairness are at the heart of our business.
We take pride in offering authentic gold and silver jewelry crafted by trusted suppliers and certified partners.
This Refund and Returns Policy explains how we handle returns, exchanges, and refunds — in line with both ethical business standards
2. Eligibility for Returns
To ensure fairness and product safety, returns are accepted under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- A return request must be made within 7 days of receiving your order.
- The product must not be custom-made, engraved, resized, or altered in any way.
Due to the nature of jewelry and hygiene standards, used or damaged items cannot be returned unless proven defective upon arrival.
3. Return Process
To initiate a return, please follow these simple steps:
- Contact our support team at support@oryangold.com with your order number and reason for return.
- Once approved, you will receive the return instructions and shipping details.
- Pack the item securely in its original condition and send it back within 7 business days of approval.
Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval.
If approved:
- The refund will be processed through your original payment method within 7–10 business days.
- In cases where only part of an order is returned, the refund will apply only to the returned items.
Shipping fees and handling costs are non-refundable, except when the return is due to an error on our part (wrong or defective product).
5. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately within 48 hours of receipt.
We will arrange for a replacement or full refund after verifying the issue.
OryanGold covers all shipping and replacement costs in such cases.
6. Non-Returnable Items
For safety, authenticity, and ethical reasons, the following items are non-returnable:
- Custom-designed or personalized jewelry.
- Earrings (for hygiene reasons).
- Gift cards or promotional items.
7. Ethical and Sharia Compliance
At OryanGold, all transactions and refund processes adhere to Islamic Sharia principles, ensuring fairness and transparency for both buyer and seller.
We commit to:
- Handling returns and refunds without deception or unfair deductions.
- Ensuring each transaction reflects honesty and mutual consent.
- Providing clear, transparent communication regarding all policies.
Our goal is to maintain your trust while honoring Islamic values of justice and integrity.
8. Need Help?
If you have any questions about our refund or return process, please reach out to us:
📩 Email: support@oryangold.com
🌐 Website: www.oryangold.com
OryanGold — Where Elegance Meets Integrity
We value your satisfaction and strive to ensure every purchase brings confidence, trust, and timeless beauty.